Terms and Conditions

General Terms and Conditions

Changes to Terms

The Company may revise or update the Terms at any time without prior notice for legal, commercial, or customer service reasons. Updated Terms, including effective dates, appear on the Site. You must stay informed of current Terms. Continuing to use the Site after changes indicates your agreement to the new Terms. If you reject the updates, you may close your account and stop using the Site.

Legal Requirements

Persons under 18 cannot register or use the Site. The Company may request age-verifying documents. Using the Site if underage violates these Terms, leading to account suspension. If you’re found to be underage during gambling:

• Your account will close.
• Transactions during this period become void, and funds are forfeited.
• Bets placed are canceled.
• Winnings from this period are forfeited, and withdrawn funds must be returned upon request.

Online gambling may be illegal in some jurisdictions. The Company offers no legal advice or guarantees about the legality of your Site use. You bear responsibility for ensuring compliance with your country’s laws. The Company isn’t liable for unauthorized use. Residents of restricted countries, including the Netherlands, Ukraine, France, USA, Georgia, Spain, Italy, and others listed (e.g., China, Canada, Australia), cannot create accounts or deposit funds. This list may change without notice. Violating this by opening an account in these countries may lead to account blocking, with the Company deciding on fund payouts.

You handle any taxes or fees on winnings per your country’s laws. If your jurisdiction requires reporting gambling income, you must comply.

Anti-Money Laundering Measures

The Site follows strict anti-money laundering (AML) and counter-terrorism financing rules. All clients undergo Due Diligence (DD) checks, including ID checks. You may need to provide a photo with your ID, a valid passport, driver’s license, or ID card, a recent utility bill, or bank statement showing your name and address, plus proof of payment method ownership (e.g., card photos with the first six and last four digits visible, CVV hidden). Additional identity checks may occur before or after deposits. Providing false documents may lead to account suspension or closure.

Suspicious transactions trigger investigations, and the Company may report them to authorities without notifying you. Accounts may be blocked, and funds withheld if linked to money laundering or fraud. You must not deposit illicit funds. Failure to provide requested income source details (e.g., bank statements, payroll records) may result in account suspension or blocked withdrawals. Withdrawals must use the same payment method as deposits, unless otherwise decided, and may be split across methods to comply with AML policies.

Account Creation Rules

To use the Site, create an account with your email, name, date of birth, and phone number. Use your real name, as the Company may request identity proof. False information may lead to account restrictions or closure. You confirm no gambling addiction or affiliation with gambling restriction groups (e.g., EGBA, GAMSTOP). If you have such issues, stop registration or contact support to close your account. You bear full responsibility for any consequences of ignoring this rule.

For registration help, contact support via online chat or email at [email protected].

Multiple Accounts

You may register only one account per device, IP address, or phone number. Duplicate accounts may be frozen or closed. To open a new account due to lost access, you must get Company approval. Duplicate accounts lead to voided transactions, forfeited winnings, and no refunds for intentional duplicates opened for extra bonuses. Contact support to verify if you’ve registered under multiple domains to avoid violations.

Identity Verification

You guarantee:

• You’re 18 or of legal gambling age in your country.
• Funds in your account are yours, and all provided information is accurate.
• You accept the risk of potential losses and won’t hold the Company liable.
• You understand the Site’s gambling rules and won’t harm the Company’s reputation.

The Company may verify your identity via third-party agencies, checking age, address, or payment details against databases. You consent to this data use. Withdrawals may be restricted during verification. False information breaches these Terms, allowing immediate account closure.

Account Security

Keep your login and password confidential. You’re responsible for all account actions and losses due to third-party access. Notify the Company immediately of unauthorized access. Use the “Remind the Password” feature if you lose your credentials. The Company isn’t liable for unauthorized access damages.

Deposits and Withdrawals

Deposit funds to play, ensuring they come from legitimate sources. Only use accounts or cards in your name. Third-party funds lead to confiscated winnings and refunded deposits. Bank transfer fees for refunds are your responsibility. SMS deposits require a verified phone number, and using credit from mobile operators is prohibited. Cash deposits aren’t accepted, and third-party payment processors may be used, provided their terms align with ours.

Avoid cancelling or reversing transactions to evade liability. Suspicious or fraudulent deposits (e.g., using stolen cards) may lead to account blocking, payment recovery, and authority notifications. Accounts aren’t bank accounts, so no insurance or interest applies. Currency rate changes aren’t the Company’s responsibility.

For withdrawals:

• All deposits must be verified as legitimate.
• Your profile needs a verified phone number and email.
• Withdrawals use the deposit method or an alternative if unavailable.
• A deposit within the last 30 days is required.
• MasterCard refunds use alternative methods.
• Withdrawals over USD 1,000 (or as needed) require ID verification (e.g., passport, utility bill, card photos).
• No active bonus games can remain.
• Monthly withdrawal limits are USD 40,000, with daily (USD 2,000) and weekly (USD 10,000) caps based on player status.
• Only one withdrawal request is processed at a time.
• A 20% fee may apply for withdrawals not used in gameplay (minimum 3x deposit wagering required, excluding Live Slots).
• Withdrawal processing takes up to 36 hours, with additional checks up to 30 days.

Betting Rules

You ensure transaction accuracy before confirming bets. Check your history in the “Cashbox” section. The Company may refuse transactions if Terms are breached. Bets are confirmed only upon Company approval. Cancel bets via support; unprocessed cancellations remain active. Use only one active tab per account, or winnings may be voided. The Site’s official time is UTC+3:00.

Prohibited Actions

Forbidden actions include:

• Sharing personal data with third parties.
• Using malicious software, bots, or stolen card details.
• Engaging in money laundering or criminal activities.
• Colluding with other players.

Suspected fraud leads to cancelled winnings, account suspension, and authority notifications. Report suspicious activities to the Company. Random identity checks may occur, and using prohibited software triggers a 75-day investigation with restricted account access.

Other Restrictions

Avoid aggressive communication, threats, or offensive content. Don’t overload the Site with excessive data, viruses, or spam. Use the Site for personal entertainment only, not for copying or hacking. Selling or transferring accounts, or intentionally losing chips to transfer funds, is prohibited. The Company may verify winnings with game providers, taking up to 30 days.

Account Termination

You’re responsible for account activity until closure confirmation. The Company may charge fees until closure, and no refunds or bonuses apply post-closure. Accounts may be blocked without notice for:

• Service discontinuation.
• Links to previously blocked accounts.
• Hacking attempts, fraud, or prohibited software use.
• Posting offensive content.

Inactive accounts (no login for 180 days) incur a 5 EUR monthly fee until the balance is zero. Self-exclusion via chat lasts 30 days.

Site Changes

The Company may update the Site or add services at its discretion.

System Issues

The Company addresses game or system errors promptly but isn’t liable for player equipment or internet issues.

Errors

The Company may cancel or limit bets due to errors (e.g., miscalculated winnings). Mistakenly credited funds must be returned if withdrawn. The Company, its employees, or partners aren’t liable for losses from internet-transmitted data errors.

Liability Limits

You use the Site at your own risk. The Company offers no warranties beyond these Terms and isn’t liable for unforeseen losses, data loss, or reputational damage. Promotional messages may be sent, but you can unsubscribe via support or [email protected].

Breaching Terms

You must cover all Company costs from breaches, including legal fees. The Company may notify you of breaches, suspend or block your account, or cancel winnings. Your username and password may be revoked for non-compliance.

Intellectual Property

Site content is copyrighted by the Company or licensed third parties. Use materials for personal, non-commercial purposes only. No intellectual property rights are transferred. Unauthorized reproduction or use of trademarks is prohibited.

Personal Data

The Company processes your data per its Privacy Policy, sharing it only with employees as needed. You consent to data processing for Site services or legal compliance. Correspondence is stored for record-keeping.

Cookies

The Site uses cookies to enhance functionality. Deleting cookies may limit access to features. Visit www.aboutcookies.org for details.

Complaints

Contact support first for issues, then file a complaint. Server records and correspondence serve as final evidence. Game results are determined by a random number generator, and server data prevails in disputes.

Interpretation

The English version of the Terms governs over translations.

Rights Transfer

The Company may assign or transfer these Terms to others on equal or better terms for you.

Force Majeure

The Company isn’t liable for delays due to uncontrollable events (e.g., natural disasters, cyberattacks). Access may be restricted during such events.

Waiver

Failure to enforce Terms doesn’t waive the Company’s rights.

Validity

Invalid Terms are severed, and the rest remain effective, adjusted to reflect original intent.

Links

The Company isn’t responsible for third-party site content or links, which you use at your own risk.

Bonuses

Bonuses at Fruity Chance Casino reward achievements, with limits on sports/cybersports bets (50 EUR) and total bonuses (1,000 EUR). Rules include:

• Activate bonuses before use and review wagering rules.
• Bonuses add to your balance, but bets use combined funds.
• Winnings stay in the balance until wagering is complete.
• Only one bonus is active at a time.
• Some games (e.g., table games, specific slots) don’t count toward wagering.
• Bets over 150 RUB/2 EUR may be considered abuse, risking account closure.
• Sports/cybersports bets with odds of 1.55+ wager bonuses three times faster.
• Certain slots (e.g., Immortal Romance, Blood Suckers) are excluded from bonus play.
• Delayed game rounds lead to account blocking and fund confiscation.

Bets are non-refundable, as they’re instantly consumed. Bonuses can be “In Profile,” “Activated,” “Pending Wagering,” “Wagered,” or “Cancelled.” Only one bonus can be active, and new ones activate after the prior is wagered or cancelled. Misuse (e.g., mirror bets, large-to-small bet switches) may lead to bonus restrictions or account termination. A verified phone number is required for bonuses.